We want everyone to be able to browse, choose and buy from Scale Command, whatever device you use and however you use it. If something on our site gets in your way, tell us. We'll help you finish your order and fix the problem.
The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. They're the international benchmark for accessible websites, and we check against them every time we change the site.
What we've done
- Keyboard. You can use the whole shop with a keyboard: menus, filters, product options, the cart and our pop-up panels. "Skip to content" is the first link on every page, and a clear outline shows where you are.
- Screen readers. Pages use proper headings and landmarks, and buttons and links say what they do. The site tells you when you add something to your cart, change a quantity, filter a range or search.
- Pictures. Product photos and renders have short text descriptions: the model, the scale and whether it's painted. Decorative pictures are hidden from screen readers.
- One dark colour scheme. The site looks the same on every device, with light text on a dark background. We check text, buttons and form fields for contrast against it.
- Zoom and text size. You can zoom in or make text bigger. Pages rearrange to fit, down to small phones, without scrolling sideways. Wide tables in our articles scroll inside their own box.
- Less movement. If your device asks for reduced motion, the home page slides and our range boxes stay still. Anything that moves by itself has a pause button.
- 3D views. Every 3D view has still photos of the same model beside it, and you can turn the model with the arrow keys or the turn buttons.
- Forms. Every field has a label, required fields are marked, and your browser can fill in your name and email for you.
- No time limits. Nothing on the site times out while you're choosing or filling in a form. No video or sound plays by itself.
Known limitations
- Checkout and accounts. Shopify runs our checkout and customer accounts, so we can't change how they work. If either gives you trouble, email us and we'll take your order another way.
- Reviews and rewards. Our reviews form and rewards panel come from other companies. We test them, but we can't change all of their code.
- Spam checks. Our forms have an "I'm not a robot" tick box, and Shopify sometimes adds an extra check after you send a form. If a check stops you, email us instead.
We're still working through a few smaller fixes from our latest review. If you find something we've missed, please tell us.
Need help, or want to order another way?
Email hello@scalecommand.com.au and tell us what you're after. We can describe a model in more detail, help you pick a scale, take your paint brief by email, and send you a secure payment link so you can pay without using the shop pages.
We reply within 1 business day, Monday to Friday (Perth time, AWST).
Tell us about a problem
It helps to know:
- the page or product
- what you were trying to do and what went wrong
- your device and browser, and any assistive technology you use (for example a screen reader, magnifier or voice control)
We'll reply within 1 business day. We aim to fix the problem, or give you another way to do what you need, within 10 business days, and we'll tell you what we're doing about it.
If you're not happy with our response, you can contact the Australian Human Rights Commission, which handles complaints under the Disability Discrimination Act 1992.
Our accessibility policy
Scale Command Pty Ltd · Version 2 · 25 October 2026
1. Why we have this policy
Our customers include people who are blind or have low vision, people who are Deaf or hard of hearing, people with limited movement or dexterity, and people with cognitive or learning disability. Many have no disability at all but are on a small phone in bright sun. We want the shop to work for all of them.
2. What it covers
- Everything on scalecommand.com.au: pages, product listings, pictures, 3D views, blog articles, forms and anything we add to the site.
- The emails and documents we send customers, such as order emails, newsletters and quotes.
- Apps and services we add to the site (see section 6).
3. The standard
We build and write to the Web Content Accessibility Guidelines (WCAG) 2.2, level AA, and write in plain English.
In Australia, the Disability Discrimination Act 1992 makes it unlawful to discriminate against people with disability when providing goods and services, including online. We use WCAG 2.2 AA as our benchmark for meeting that obligation.
4. Who's responsible
- The directors own this policy, approve the standard and make sure there's time and budget to meet it.
- Anyone who changes the site, whether staff, contractors or the tools we use, follows this policy and checks their work before it goes live.
- Anyone who writes product listings, articles or emails follows the content rules in section 5.
- Whoever looks after hello@scalecommand.com.au handles accessibility requests as described in section 7.
5. How we build and write
- Every picture that carries information has alt text: the model, the scale and whether it's painted. Decorative pictures have empty alt text.
- Headings go in order. Links and buttons say what they do. We never use colour alone to show something.
- Text has a contrast of at least 4.5:1, and buttons, fields and focus outlines at least 3:1, in our dark colour scheme.
- Everything works with a keyboard, with a visible focus outline, and nothing hides the item in focus.
- Pop-up panels take focus, close with Escape and return focus where it came from.
- Anything that moves by itself for more than 5 seconds can be paused, and nothing moves when a device asks for reduced motion. Nothing flashes.
- Every video we publish has accurate captions. Videos that show important information without saying it also get a transcript or a short description.
- Any PDF or download is accessible, or the same information is also on a web page.
6. Choosing apps and services
Before we add an app, widget or service to the site we:
- read the supplier's accessibility statement, or ask for one;
- test it with a keyboard and with a screen reader, in our dark colour scheme;
- set its colours and options to meet our standard.
If an app blocks customers, we tell the supplier and replace or remove it. We prefer suppliers who commit to WCAG 2.2 AA.
7. Feedback and complaints
Anyone can raise an accessibility problem by emailing hello@scalecommand.com.au or through our contact form. We:
- reply within 1 business day;
- offer another way to order or get the information straight away, if it's needed;
- fix the problem or give a workaround within 10 business days, and keep the person updated;
- record the problem and the fix, so we learn from it.
If someone isn't happy with our response, we explain that they can contact the Australian Human Rights Commission.
8. Testing
- Before any change to the site goes live, we test the changed pages with an automated checker, with a keyboard, on a phone-sized screen and at 200% zoom.
- Every 6 months, and after any big redesign, we do a full review against WCAG 2.2 AA, including a check with a screen reader.
- We keep the results and fix the most serious problems first.
9. Training
Everyone who edits the site reads this policy and our content checklist before they start, and refreshes once a year.
10. Review
We review this policy every 12 months, and sooner if the law or the WCAG standard changes.
Last reviewed: 25 October 2026.