Track my order
Every order is made for you in our Perth workshop. Find your order, see what happens next and check when it should ship.
Find your order
Three ways to check on it. None of them needs a password.
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Use your order email
Open the email from orders@scalecommand.com.au and tap View your order. It opens without signing in for about two weeks.
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Sign in with a code
Enter the email you ordered with and we'll send you a 6-digit code. No password, and orders you placed as a guest are there too.
Sign in -
Got a tracking number?
It's in your shipping email.
How your order is made
Every order is printed for you, and painted too if you chose Tabletop Painted. Here's the path from your order to your door.
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Order placed
We email your order confirmation straight away.
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Printing
We print your models on our own printers and clean up every piece.
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Painting
Tabletop Painted only
Painted to your brief in our Perth studio.
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Quality check
We check every piece against your order.
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Packed
Packed and labelled for Australia Post.
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Shipped
We email your tracking link the day it leaves.
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Delivered
In Australia, Standard takes 2–8 business days after it ships and Express 1–3.
- Unpainted orders
- Ship within 3–5 business days
- Tabletop Painted orders
- Ship within 10–15 business days
- Both in one order
- Ship together when the painted models are ready, unless you ask us to split them
When will mine ship?
Pick the day you ordered and what's in your order, and we'll turn our lead times into dates.
Unpainted orders ship within 3–5 business days and Tabletop Painted orders within 10–15.
A guide only: these dates count Monday to Friday and don't allow for public holidays, so add a day or two around them. Arrival dates are for Australia.
What your order status means
Your order page shows one of these words. Here's what each one means for an order made just for you.
| You see | What it means |
|---|---|
| Confirmed | We've got your order and we're making it. It stays Confirmed until it ships, so a Tabletop Painted order can show this for up to three weeks. |
| On its way | It's with Australia Post. The first tracking scan can take a business day to show. |
| Out for delivery | It's out with the driver and should arrive today. |
| Delivered | Australia Post says it's arrived. Can't find it? See the questions below. |
| Attempted delivery | Nobody was home to take it. Look for a card, or check the Australia Post app, to see where to collect it. |
Questions
My tracking hasn't moved.
The first scan can take a business day to show. If nothing has changed for 5 business days, send us your order number and we'll chase it with Australia Post.
It says delivered, but it's not here.
Check your letterbox, ask your neighbours and look for a card telling you where to collect it. Still missing the next business day? Contact us and we'll chase it with Australia Post and sort it out with you.
I can't find my order email.
Check your spam or promotions folder for an email from orders@scalecommand.com.au. Or sign in with the email you ordered with to see the order.
Can I change my delivery address?
Message us straight away with your order number. We can change it any time before it ships.
My order has painted and unpainted models.
We send it all together when the painted models are ready. Want the unpainted ones first? Ask us and we'll split it.
Still stuck?
Send us your order number and we'll reply within 1 business day, Monday to Friday.