Frequently asked questions

Every model is printed to order in Perth. Unpainted orders usually ship within 3–5 business days, and Tabletop Painted orders within 10–15 business days. If your order has both, we send it all together when the painted models are ready, unless you ask us to split it.

Standard shipping in Australia is $11, or free on orders of $50 or more. Express is $15. International orders ship for a flat $20 AUD. You'll see the options at checkout.

Yes, for a flat $20 AUD to New Zealand, the UK, the US, Canada, much of Europe and selected countries in Asia and the Middle East. Delivery usually takes 6–15 business days after dispatch. Your country may charge import duties or taxes.

Yes. We email a tracking link when your order ships, and you can see it any time under Orders in your account. See Track my order.

High-detail resin, printed to order in our Perth workshop. Nothing sits on a shelf, so every model is always available in the scales shown on its page: 10mm, 15mm or 28mm for Ten Kingdoms Miniatures, 28mm for Reconquer Designs, with some sets in 15mm too, and 10mm for the Wakes Emporium fantasy range. Our resin vs filament guide explains why we print models in resin.

10mm for big battles with lots of units on a normal table; our Wakes Emporium fantasy armies are all 10mm. 15mm, the classic historical scale, for full armies with more detail than 10mm and still room to manoeuvre. 28mm for skirmish games, characters and detailed painting, and for most of our Reconquer Designs range. The size guide shows how we measure. For all three side by side, read our guide to choosing a scale.

10mm: big battles and whole armies on a normal-sized table. It looks best as a full army in formation, or as a large battlefield diorama.

15mm: historical armies with room to manoeuvre, from large battles to big skirmishes. Good for themed army displays and small dioramas.

28mm: skirmish games, heroes and characters, and single display pieces, vignettes and dioramas where the detail is meant to be seen up close.

No. Every model is cleaned and cured before it leaves the workshop, so it's ready for your primer.

Resin flexes rather than snaps, so thin parts can bend in the post. Dip the part in hot (not boiling) water for a few seconds, hold it straight while it cools, and it will set. If anything has broken, contact us and we'll replace it.

Small details you glue onto a miniature's base to turn plain ground into a scene: rocks, tree stumps, skulls, crystals, sandbags, ruins and more.

Ours are our own designs for 28mm figures (they suit 32mm too), printed in resin and sold in themed packs from A$16, so a whole unit or army can share one look. Orders of A$75 or more get a free Rock Clump pack.

Desert and badlands: Desert Cacti, Rock Clump, Small Rocks and Skulls & Bones.

Wild West: Desert Cacti, Planks, Barrels, Crates & Sacks and Firewood.

Woodland and forest: Gnarled Branches, Tree Stumps, Mushrooms, Ferns & Plants and Firewood.

Swamp and jungle: Swamp & Bog and Ferns & Plants.

Fantasy: Crystals, Dwarven Ruin, Treasure Hoard and Wizard's Study.

Dungeons: Broken Tiles, Treasure Hoard, Wizard's Study and Barrels, Crates & Sacks.

Undead and horror: Graveyard, Church and Skulls & Bones.

Grimdark and chaos: Hellscape, Church, Skulls & Bones and Battlefield Debris.

Plague and rot: Swamp & Bog, Mushrooms, Skulls & Bones and Scrap & Machinery.

WW1, WW2 and modern: Sandbags, Battlefield Debris, Shell Casings, Tank Traps and Planks.

Towns, camps and ruins: Barrels, Crates & Sacks, Broken Tiles and Planks.

Sci-fi and alien worlds: Spaceship Corridor, Scrap & Machinery, Crystals and Basalt Columns for volcanic or alien ground.

Post-apocalyptic wasteland: Scrap & Machinery, Battlefield Debris, Tank Traps and Planks.

Volcanic and lava: Basalt Columns, Hellscape, Rock Clump and Small Rocks.

They're sculpted for 28mm figures and suit 32mm too. Pieces run from about 4mm to 57mm: small ones for 25mm and 32mm infantry bases, and bigger feature pieces for 40mm to 60mm bases, monsters and objective markers.

Each product page lists every piece in the pack and the pack's size range.

No. They ship unpainted in grey resin on their print sprue: snip them free, glue them on, add texture and paint them with the rest of the base. Our basing guide walks through it step by step.

Superglue holds resin to plastic, resin and MDF bases. Glue the bits down first, then spread texture paste or sand around them so they sit in the ground rather than on top of it. Prime the base with the figure, paint it, then add tufts last.

Keep tall pieces to the back or side of the base so the figure stays the focus and still fits in its unit. How to base miniatures has the whole method.

Yes. We design them ourselves and print every pack to order in our Perth workshop, in Western Australia. Orders usually ship within 3–5 business days.

Standard shipping in Australia is $11, or free on orders of $50 or more, and we ship overseas for a flat $20 AUD.

10mm is the most forgiving. Bold base colours, a wash and a quick highlight carry a whole unit, and small slips don't show at arm's length. It's the easiest way to a good-looking army.

15mm sits in the middle. Faces, shields and heraldry start to show, but washes and drybrushing still do much of the work.

28mm shows every brushstroke: eyes, faces and freehand heraldry all count. It's the most rewarding if you like painting each model up close, and the least forgiving.

As a rough guide for a solid tabletop finish, painting a unit at a time:

10mm: a few minutes a figure, so a unit of 20 or more in an evening or two.

15mm: about 10 to 20 minutes a figure.

28mm: about 30 to 60 minutes a figure, and several hours for a character or display piece.

Short on time? Choose Tabletop Painted on the product page and we'll paint them for you.

Tabletop Painted is the model's price plus painting time at A$32 an hour with a 15% buffer. That's about A$31 of painting for a 28mm figure on foot, A$74 for a 28mm horse and rider, A$16 for a 15mm figure on foot and A$19 for a 10mm strip. Each product page shows the exact painted price.

We paint your models in our Perth studio to a solid tabletop standard, in period or faction colours, or to your brief, ready to play. Choose Tabletop Painted on the product page and write a short brief when you add it to your cart. Painted orders usually ship within 10–15 business days.

Yes. Choose “Models I already own” on the quote form, describe the look you want and add reference photos. We reply with a fixed quote within 1 business day, and you only pay once you approve it. Then send your models in, and we paint, base and ship them back from Perth.

Yes. Send us a quote request with the sets, scale and look you want, and we'll reply with a fixed quote within 1 business day. If the army is one of our army bundles, you can order it Tabletop Painted straight from its page, with 10% off the painting.

Yes. Describe it in the paint brief when you order, and attach up to five reference photos. For bigger jobs, like heraldry on every shield or a named character, send a quote request instead and we'll reply within 1 business day.

Yes. The paint brief lets you attach up to 5 photos of your army, heraldry or inspiration.

Contact us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you, shipping included. You don't need to post it back unless we ask.

Unused, unpainted models can be returned within 30 days of delivery; you pay return postage for change-of-mind returns. Painted and custom work is made to your brief, so it can't be returned for change of mind, but we'll put right anything faulty or not as briefed. Read the full returns policy.

Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay. Prices are in Australian dollars.

Not yet. Get in touch if you'd like to buy a painted set as a gift and we'll help.