Terms of service

Last updated: 21 October 2026

1. About these terms

These terms apply when you use scalecommand.com.au (the "Site") or buy from Scale Command, operated by Scale Command Pty Ltd (ACN 703 276 635, ABN 93 703 276 635) ("we", "us"), based in Perth, Western Australia. By placing an order you agree to them. Our Privacy Policy, Shipping Policy and Refund Policy form part of these terms.

2. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

3. Our products

Our miniatures are printed to order in resin. Small variations in surface texture and colour between prints are normal. Photos are for illustration: models are supplied unpainted and unassembled unless you choose Tabletop Painted.

Not a toy. Models contain small and sharp parts and are unsuitable for children under 14. Wear a mask when sanding or cutting resin, and work in a ventilated space.

4. Tabletop painting and custom work

Tabletop Painted models are painted to a solid tabletop standard, following the brief you give us. Painting involves artistic interpretation; where your brief leaves choices open, our painters decide. Custom quotes are valid for 14 days and set out the price, what's included and the expected completion date.

5. Prices and payment

Prices are in Australian dollars and include GST. Shipping is added at checkout. Prices shown in other currencies are converted for convenience; your card issuer may apply its own rate. We take payment when you place your order.

If a product is listed at an obviously wrong price, we may cancel the order and refund you in full.

6. Orders

An order is accepted when we send your shipping confirmation. We may decline or cancel an order, for example if a product can't be printed to our standard or we suspect fraud, and we'll refund any payment in full.

7. Discounts and free gifts

Discount codes are limited to one per order unless stated, can't be exchanged for cash and may be withdrawn at any time. Free-gift offers apply while the offer is running, one gift per order, and the gift is removed if your cart drops below the qualifying spend.

8. Designs and intellectual property

Models are designed by the studios credited on each product page and printed by us under licence. You may not copy, scan, resell as files, or reproduce the designs. Site content, photos and our logo belong to Scale Command or its licensors.

9. Reviews, photos and community content

When you post a review or send us photos of your models, you give us a free, non-exclusive licence to show them on the Site and our social channels with your name or handle. Reviews are only accepted from verified buyers. We may remove content that is offensive, misleading or unrelated.

10. Accounts

Keep your account details secure. You're responsible for activity on your account.

11. Liability

To the extent permitted by law, and except for liability under the Australian Consumer Law that can't be excluded, our liability for any claim relating to a product is limited to replacing the product, supplying it again, or refunding what you paid for it.

12. Changes and governing law

We may update these terms; the version on the Site when you order applies to that order. These terms are governed by the laws of Western Australia.

13. Contact

Contact us with any question about these terms.